Refund policy

Last updated: December 2, 2025

Thanks for shopping with Purvos. We want you to love your purchase. This policy explains when and how returns, exchanges, and refunds work for orders placed at purvos.com.

If anything here is unclear, email us at support@purvos.com with your order number, photos (if applicable), and a short description.

1) Return Window

  • If you change your mind or the product is not right for you, you may return your order within 30 calendar days of delivery.

    If you receive a defective, damaged, or incorrect item, please notify us within 7 days of delivery so we can resolve the issue promptly.

  • To be eligible, items must meet the Condition rules below and include all original accessories.

  • Our return address is
    19655 E 35th Drive. Suite 100
    Aurora, CO 80011
    United States of America
     but please start your return request by emailing support@purvos.com before shipping anything back.

2) Condition Requirements

To receive a full refund (unless otherwise noted):

  • Opened/unopened items: original, unused, intact retail packaging; all manuals/accessories included.

  • Hygiene, personal-care, beauty items (e.g., skin/foot care, soaps, applicators) and wearables:

    • Eligible for returns

  • Electronic devices and accessories: no cracks, dents, liquid damage, or modifications; include all parts/chargers.

We reserve the right to refuse returns that arrive used, missing parts, damaged, or outside the stated window.

3) Non-Returnable Items

For safety, regulatory, or fairness reasons, we cannot accept returns of:

  • Items marked Final Sale, Clearance, or Non-returnable at purchase

  • Digital/downloadable products and gift cards

  • Customized/personalized items

  • Items returned without the required RMA/approval

4) Exchanges

  • If the item/variant you want is in stock, we’re happy to exchange after we receive and inspect the original.

  • If not in stock, we’ll issue a refund or store credit (your choice, where applicable).

5) Returns Process (RMA)

       Return address: 8668 CONCORD CENTER DR. | ENGLEWOOD, CO 8011

  1. phone #: +1 844 607 6524

  2. Email support@purvos.com with your order number, reason, and photos (if damaged/defective/wrong item).

  3. We’ll reply with return authorization (RMA) and instructions.

  4. Ship back using the method in our instructions. Pack securely; include all accessories.

  5. When received, we aim to inspect within 3–5 business days and process the outcome (refund, exchange, or credit).

Returns sent without RMA or to the wrong address may be delayed or refused.

6) Return Shipping Costs

  • Change-of-mind / fit / preference: you pay return shipping; original shipping fees are non-refundable.

  • Defective, damaged, or wrong item: we cover reasonable return shipping or provide a prepaid label (region-dependent).

  • Refused or undeliverable packages may incur two-way shipping charges.

7) Restocking & Deductions

To keep prices fair for everyone, we may apply:

  • Deductions for missing parts, user-caused damage, or non-resalable packaging.

  • Shipping and insurance costs are not refundable unless we made an error.

We’ll always disclose any deduction on your return decision email.

8) Refund Method & Timing

  • Refunds go to your original payment method (or store credit if you request it).

  • Once approved, please allow 3–10 business days for your bank/card issuer to post the refund.

  • For Buy-Now-Pay-Later (BNPL) payments, your BNPL provider will adjust your plan per their terms.

9) Defective / Damaged / Wrong Item

  • Contact us within 7 days of delivery with photos/video of the issue and the packaging label.

  • After verification, we’ll offer a replacement, exchange, or refund and cover return shipping if a return is required.

  • For carrier damage, we may ask you to retain packaging for a carrier claim.

10) Lost Packages & “Delivered” But Not Received

  • If tracking shows delivered but you didn’t receive it, check with household members, neighbors, and your local carrier office.

  • We can help with carrier investigations, but we aren’t responsible for packages after the carrier marks them delivered. Consider adding signature confirmation at checkout where available.

11) Order Changes & Cancellations

  • Email us promptly to change or cancel.

  • If an order has already shipped, please use the returns process after delivery. Refused deliveries are treated as returns and may incur shipping deductions.

12) Bundles, Kits & Free Gifts

  • Bundles/kits must be returned complete. Partial returns may reduce the refund by the full undiscounted value of kept items.

  • Free gifts or promotional items must be returned, or their value may be deducted from the refund.

13) International Orders

  • Customs duties/taxes/fees are non-refundable and may not be recovered via returns.

  • Mark the parcel “Returned Merchandise.” You’re responsible for accurate customs forms and any return import fees.

14) Warranties

If a product includes a manufacturer’s warranty, we’ll help you access it. Unless explicitly stated, Purvos does not provide an additional written warranty. This policy does not limit any non-waivable consumer rights you may have under applicable law.

15) Abuse & Fair Use

To prevent abuse (wardrobing, serial returns), we may refuse service, limit returns, or close accounts consistent with applicable law.

16) Governing Law

This Returns & Refund Policy is governed by the laws of the State of Colorado (without regard to conflict-of-laws rules). Any dispute will follow the dispute resolution and venue rules in our Terms of Service.