We’re here to help. Whether you have a question about an order, returns, shipping, or products—reach out and we’ll get back to you as quickly as possible.

Email: support@purvos.com
Typical response time: within 1 business day (Mon–Fri, excluding holidays).
Phone: tel:+1 844 607 6524
Phone Operation Hours 9am - 5pm Mon-Fri EST
Business Address: 48 Washington Place, Edwardsville, IL 62025, USA

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How we can help

Order & tracking

• Need an update or tracking help? Include your order number (e.g., #BSY12345).

Returns & exchanges

• Start by emailing support@purvos.com with your order number and photos (if defective/damaged).

• See our Returns & Refund Policy or timelines and eligibility.

Shipping questions

• Most orders ship within 2 business days and arrive in 1–2 weeks.
  

Product advice

• Not sure what to pick? Tell us what you’re trying to solve, and we’ll recommend the best option.

Business & press

• Wholesale/partnerships/affiliates/press: email support@purvos.com with subject line “Business Inquiry”.

Privacy & data requests

• To access, correct, delete, or opt out of certain data uses, email support@purvos.com with subject “Privacy Request” and include your name, email used on purchases, request type, and region.

• Our Privacy Policy explains your rights and choices.
  

Customer Support Hours:
Our customer support team is available Monday–Friday, 9:00 AM – 5:00 PM EST.

For international customers, please contact us via email at support@purvos.com, and our team will get back to you as soon as possible during business hours.